Reference

Terms That Cover Your asia11 Account

These terms set out the rules between you and asia11 when you open an account and use our platform — including how payments via DANA, OVO, and GoPay are handled, what your account rights are, and how disputes get resolved.

Applies to all account holdersDANA, OVO, GoPay coveredIndonesia-region eligibilityAccount access rules includedUpdated terms take effect on posting
asia11 Terms That Cover Your asia11 Account
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

These terms are written to reflect how we actually operate — not just as a legal formality. Here is how the key areas work in practice for your account.

Data Handling We collect only the account data needed to verify your identity and process payments. DANA, OVO, and GoPay transaction records are retained for account audit purposes only.
Account Security Your account is protected by a password and an OTP step during login. Never share your OTP with anyone — we will never ask for it through chat or email.
Retention and Deletion We keep your account data for as long as your account is active and for a period after closure as required. You may request a data summary by contacting support via email.
Requesting Changes To update your registered details — including wallet numbers linked to DANA or OVO — submit a request through email support with your account verification documents attached.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear or you need clarification about how a rule applies to your account, our support team handles terms-related queries directly. Use live chat for quick questions about specific clauses, or send a formal written request via email when you need a documented response. We aim to respond to all terms queries within one business day.

Live Chat Reach the support team directly through live chat on our site for quick questions about account rules, payment terms, or eligibility conditions.
Email Support Send a written query to our support email for a documented response on specific clauses, account decisions, or formal terms-related requests.
Account Help Centre Check the account help section for answers on wallet verification, DANA and OVO deposit terms, withdrawal conditions, and account status questions.

Common Questions About Our Terms

These are the questions we get asked most often about how our terms apply to your account. If your question is not here, live chat or email support can give you a specific answer.

Yes. Every wallet transaction processed through DANA, OVO, or GoPay on your account is subject to these terms, including the payment verification and refund conditions.

If you do not accept a terms update, you should stop using your account and contact support to request account closure before the change takes effect on your next session.

No. These terms permit only one account per person. Duplicate accounts may be suspended and associated balances held pending a review by our account team.

The current version is always on this page. The date at the top of the full terms document shows when it was last updated, and that version applies from the moment it is posted.

Yes. Where a clause in these terms conflicts with applicable local law in Indonesia, local law takes precedence. Access to our platform depends on your region's regulations and eligibility.

A suspended account cannot log in, place bets, or process withdrawals via OVO or GoPay until the review is complete. Support will notify you by email with the reason and next steps.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.